Support

Support

Contraction Timer IO support covers timing, saved history, Apple Watch syncing, share links, and platform-specific problems. For technical help, email support@contractiontimer.io with enough detail to reproduce the issue.

Get help with a timer problem

Contraction Timer IO support can help when the timer will not start or stop, history appears incorrect, the Watch does not update, or sharing fails. Email support@contractiontimer.io for problems you cannot resolve with the steps on this page.

Include your phone model, operating system, app version, and whether you were using iPhone, Apple Watch, Android, or the web timer. Describe what you tapped, what you expected, and what happened instead.

• Attach a screenshot or screen recording when it does not expose information you want to keep private.
• Say whether the problem happens every time or only during a particular session.
• Include the approximate time of the issue so the affected history is easier to identify.
• Do not send medical records, passwords, or sensitive health details that are unnecessary for troubleshooting.

Support handles product questions, not medical decisions. Contact your maternity unit, obstetrician, midwife, or emergency services for urgent symptoms or questions about when to leave for your planned place of birth.

Start, stop, and review contraction timing

Tap start when a contraction begins and stop when it has fully ended. The recorded duration covers the time between those taps, while the interval is generally read from the beginning of one contraction to the beginning of the next.

Use the same timing method throughout a session. If a birth partner takes over, tell them whether you have been tapping at the first sensation or only when the contraction becomes clearly established.

1. Open the timer before you need it and keep the device within reach.
2. Tap start as soon as you recognize the beginning.
3. Tap stop when the tightening or wave has ended.
4. Review the history for accidental taps, unusually long entries, or missing records.

A timer records what you enter; it cannot confirm labor, measure cervical change, or decide whether care is needed. Labor duration varies considerably between people and pregnancies (Merck Manual Professional Edition, 2025). Follow the individual instructions given by your maternity care team rather than relying only on an app pattern.

Fix Apple Watch sessions that are not syncing

First confirm that the Watch is paired, unlocked, and able to communicate with the iPhone. Then open the timer on both devices and allow the active session time to refresh.

If the history still differs, stop tapping on both devices while troubleshooting. Competing active sessions can make it difficult to determine which record should be kept.

1. Check that Bluetooth and Wi-Fi are available where appropriate.
2. Confirm that the Watch and iPhone are using their current operating-system and app updates.
3. Close and reopen the timer on both devices.
4. Restart the Watch and iPhone, then check the saved history again.
5. Before reinstalling, export or capture the history you need because local data may be lost.

Do not delete an app during active labor unless you are comfortable losing unsynced information. If syncing remains stuck, email support with the Watch model, iPhone model, software versions, screenshots of both histories, and which device contains the correct entries.

Edit a missed or accidental tap

Open the contraction history and select the affected entry. If an edit option appears, correct the start or end time and save the record; the duration and interval should then be recalculated from the updated timestamps.

Controls and labels may vary by platform and release. If no edit control is available, preserve the surrounding entries and make a note of the approximate missing time rather than adding a misleading contraction.

For a contraction left running, stop it first and inspect the resulting entry. Delete or edit it only if the available controls clearly identify the correct record.

• Take a screenshot before changing several entries.
• Check the entries immediately before and after the edited contraction.
• Avoid estimating exact times if you do not remember them.
• Email support if saving an edit changes a different record or produces an incorrect interval.

Support may be able to explain the controls, but it cannot reconstruct a timestamp that was never recorded. A missed tap does not by itself determine whether labor is progressing.

Understand iPhone, Watch, Android, and web differences

The core purpose is the same across platforms, but device integrations differ. Apple Watch and lock-screen support are associated with the Apple version, while Android does not use Apple Watch (App listing research, 2024-2026).

The product is listed across iOS, Android, and web, with sharing, export, and no required account reported in listing research (App listing research, 2024-2026). Exact controls can change, so check the current App Store or Google Play listing and the version installed on your device.

Share a labor link without exposing it publicly

Treat a share link like private information. Anyone who receives or obtains the link may be able to open the shared view, so send it only through a channel you trust.

• Send the link directly to the intended birth partner or support person.
• Do not post it on public social media, forums, or open group chats.
• Ask recipients not to forward it without permission.
• Avoid placing names, medical notes, addresses, or access instructions in messages sent with the link.

We do not have a sourced public figure for link retention time, and available research does not establish detailed encryption or revocation behavior. Do not assume that closing the timer immediately makes a previously shared link inaccessible.

If a link reaches the wrong person, stop using that link and email support@contractiontimer.io to ask what action is available for the current version. Include the link identifier if requested, but do not send unrelated medical details.

Sharing is for coordination, not remote medical monitoring. Call your maternity care team directly if you need clinical advice, and seek urgent help for heavy bleeding, an urge to push, severe or unusual pain, breathing difficulty, or reduced or changed fetal movement. NHS guidance advises urgent review when a baby's usual movement pattern changes (NHS, 2020).